Return and Refund Policy

At Delune, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we provide a clear and simple return and refund process to make things right.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.
To qualify for a return:

  • Items must be unused, unworn, and in their original packaging
  • Tags must be intact
  • The item must be in resalable condition

How to Start a Return

To begin a return, please email us at support@delune.shop
 with:

  • Your order number
  • The reason for return

Once your return is approved, we will send you a prepaid return label along with clear return instructions.
Note: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, please contact us at support@delune.shop
 within 48 hours of delivery.
We will arrange a replacement or issue a full refund, depending on the situation.

Exchanges

We currently support exchanges only in the following cases:

  • Items damaged during transit
  • Incorrect items received
  • Sizing issues (if applicable)

To request an exchange, please email us with your order number and details of the issue, and our team will assist you promptly.

Refunds

Once we receive and inspect your returned item, we will notify you about your refund status.
If approved, the refund will be issued to your original payment method within 7 business days.

Please note that your bank or card issuer may take additional time to process and post the refund.

Restocking Fees

We do not charge any restocking fees on returned items.

Discount Code Policy

Discount codes must be applied at the time of checkout.
We cannot offer refunds for missed or unused discount codes once the order has been placed.

Contact Us:

Company Name: Delune
Email: support@delune.shop
Phone: +1 (773) 915-1321
Business Hours: Mon to Fri, 09:00 AM – 04:00 PM (PST)
Address: 2165 16th Avenue, Kingsburg, California 93631, United States