FAQ
Where is your store located?
We are located at 2165 16th Avenue, Kingsburg California 93631, United States
What is Delune’s Return Policy?
We offer hassle-free returns within 30 days of delivery for eligible items. Please see our Return & Refund Policy page for full details.
Will I receive a confirmation email when my order is submitted online?
Yes. After placing your order, you’ll automatically receive a confirmation email with all your order details.
How do I process a return?
To initiate a return, please contact us at support@delune.shop
. Our support team will guide you through the return process and provide clear instructions.
Are there any exclusions or restrictions?
Yes. Items marked as “Final Sale” or heavily discounted clearance items are not eligible for return or refund. Please check the product page for any such notices before purchasing.
How long does shipping take?
Orders are usually processed within 1–2 business days. Standard delivery across the United States typically takes 6–7 business days, depending on your location.
Do you offer international shipping?
Currently, we only ship within the United States.
Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please contact us at support@delune.shop
within 12 hours of placing the order.
After this window, changes may not be possible if the order is already processed or shipped.
Do you offer gift packaging?
At this time, we do not offer gift wrapping or custom packaging options. However, we’re working on adding this feature in the future!
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking link. You can use that link to check the real-time status of your delivery.
Contact Us:
Company Name: Delune
Email: support@delune.shop
Phone: +1 (773) 915-1321
Business Hours: Mon to Fri, 09:00 AM – 04:00 PM (PST)
Address: 2165 16th Avenue, Kingsburg, California 93631, United States