FAQs

FAQs

Where is your store located?
Delune is based in Kingsburg, California, United States. While we operate primarily online, we are dedicated to providing a seamless shopping experience for customers across the country.

What is Delune’s Return Policy?
We want you to love your purchase! If you need to return a handbag, please review our detailed Return & Refund Policy on our website to ensure your item qualifies. For further assistance, feel free to contact our support team.

Will I receive a confirmation email after placing my order?
Yes! Once your order is successfully placed, you will receive an order confirmation email with your purchase details. If you don’t see it in your inbox, please check your spam or junk folder.

How can I initiate a return?
If you’d like to return an item, please contact us at support@delune.shop with your order details. Our team will guide you through the return process.

Are there any exclusions or restrictions on returns?
Please note that sale items are final sale and cannot be returned or exchanged. If an item is marked as non-refundable, it will be mentioned in the product description.

Contact Us
For any questions or assistance, our customer support team is here to help!

Address: 2165 16th Avenue, Kingsburg, California 93631, United States
Phone: +1 313 482-5424
Email: support@delune.shop

We appreciate your support and thank you for shopping with Delune!